Plain-English IT · Help & support
How can we help today?
Search guides, troubleshooters and walkthroughs — or just ask the question you'd ask the engineer.
⌘ K
Categories
Pick a place to start.
Six top-level areas. Each one has walkthroughs written by the engineer who actually does the job.
VoIP & phones
Softphones, deskphones, call routing, voicemail, porting numbers.
1 article
Microsoft 365
Mailbox migrations, Teams, SharePoint, MFA, sign-in trouble.
1 article
Networks
Wi-Fi, VLANs, firewalls, VPN, switching, troubleshooting.
1 article
Broadband & lines
Speed, faults, openreach, leased lines, FTTC vs FTTP.
1 article
Cloud
Backups, file shares, Azure basics, OneDrive, Google Workspace.
1 article
Hardware
Laptops, printers, screens, peripherals, ordering & warranty.
1 article
All London ICT services are operational.
VoIP · Microsoft 365 · Cloud · Broadband.
Can't find what you're looking for?
Open a ticket, or ring us — Mon to Fri, 8 am to 6 pm. We answer in three rings or fewer.